![]() Integration of best-worst method (BWM) and VIKOR MCDM techniques has been used for weighting and ranking OSS alternatives. Hence, this study proposes a novel multi-perspective usability evaluation framework for the selection of OSS based on the multi-criteria analysis. ![]() The evaluation of the OSS software packages to choose the best one is a challenging task owing to (a) multiple evaluation criteria, (b) criteria importance, and (c) data variation thus, it is considered a sophisticated multi-criteria decision making (MCDM) problem moreover, the multi-perspective usability evaluation framework for OSS selection lacks in the current literature. This study aimed to assist the public and private organizations in evaluating and selecting the most suitable OSS. Thus, a multi-perspective approach has been used in usability evaluation to overcome the challenge of inconsistency between users’ perspectives the inconsistency challenge would lead to an ill-advised decision on the selection of a suitable OSS. ![]() Most large and complex software packages partitioned across multiple portals and involve many users - each with their role in the software package those users have different perspectives on the software package, defined by their knowledge, responsibilities, and commitments. Increasing demand for open-source software (OSS) has raised the value of efficient selection in terms of quality usability is an essential quality factor that significantly affects system acceptability and sustainability.
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